Monday, August 27, 2012

Key Communications and Panasonic Have The Communications System To Suit Your Needs Today and Tomorrow!

Panasonic, a global leader in business communications, and Key Communications, the best communications service provider in the Vermont and New Hampshire area, team up to offer enhanced communications solutions for small to mid-sized businesses and homes and beyond.  Panasonic Business Phone Systems has the system to meet your needs, and Key Communications has the expertise to get you the system that is perfect for you:
- Easily configure from 8 to over 1000 extensions
- Seamlessly expand and network solutions
- Reduce costs by leveraging existing data networks
- Centralize feature access for multiple locations
- Support a mobile workforce with wireless connectivity
- Compatible with many Panasonic and third party applications

SOHO Phone Systems - 
Key features and benefits include:
- IP telephone options for more power and features
- IP Softphones for enhanced communications
- SIP phones for savings and centralization
- Conference phones for clarity and networking
- Multi-cell DECT wireless for mobility
- Digital phones for affordability and scalability
Click here for case studies

IP Phone Systems -
Key features and benefits include:
- Provides an SMB business with communications management power
- Integrated voice messaging and productivity software
- SIP phones for savings and centralizations
- Support a variety of endpoints including IP, SIP, Digital, Wireless, and Analog
Click here for case studies

Digital Phone Systems -
Key features and benefits include:
- Offers straight forward support for Panasonic Digital and Analog phones
- Support for SIP trunking
- Offers an entry point into IP phones without committing or obsolescing your prior Panasonic handset investments
Click here for case studies

Contact Key Communications today to start planning the communications system that works for you and your business today!

Thursday, August 9, 2012


Panasonic SIP KX-UT670 Smart Desk Phone Honored for Exceptional Innovation 

Secaucus, NJ, and Norwalk, CT, August 7, 2012 – Panasonic, a leader in the business telephony market*, announced today that TMC, a global, integrated media company, named the Panasonic SIP KX-UT670 Smart Desk Phone a 2012 TMC Labs Innovation Award winner – presented by its publication, INTERNET TELEPHONY.
“With every new product launch, Panasonic strives to meet the ever-changing technology needs of our customers in a variety of industries,” said Bill Savino, Marketing Manager for business communication solutions at Panasonic. “The TMC Labs Innovation Award serves as another prestigious recognition of Panasonic’s focus on bringing to market innovative and scalable telecommunications offerings for businesses of all sizes.” 

The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are given to those companies demonstrating ground-breaking contributions to the industry.
“The TMC Labs Innovation Award represents the best and the most unique products and services that this industry has to offer. Panasonic has proven its commitment to quality and the further development of the IP communications industry through its Panasonic SIP KX-UT670 Smart Desk Phone,” stated Tom Keating, CTO and TMC Labs Founder.
“Congratulations to the entire team at Panasonic for earning this great honor. I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications,” Keating added.

“Panasonic has been recognized for its exceptional work in advancing IP Communications. Panasonic SIP KX-UT670 Smart Desk Phone has proven exceptional and its innovation has contributed to the advancement of the industry,” stated Rich Tehrani, CEO, TMC.

The 2012 TMC Labs Innovation Award highlights are published in the July/August 2012 issue of INTERNET TELEPHONY magazine. Awa
About the Panasonic SIP KX-UT670 Smart Desk Phone
The Panasonic SIP KX-UT670 Smart Desk Phone offers users a communication solution and business tool that can enhance operations in industries such as retail, education, healthcare and hospitality. Through the use of the high-quality video (H.264/720P) viewer and up to 16 integrated Panasonic Network Security Cameras, managers in retail environments can discreetly monitor a store with their desk phone from a back office or even from home. Users can choose a specific camera feed to view or opt for all feeds to run sequentially on the LCD screen. Similarly, school faculty and authorities can monitor potential emergency situations in classrooms from a secure area by viewing live video on the phone from Panasonic’s PTZ network video cameras. Users can control integrated camera’s pan, tilt and zoom functions directly from the phone’s screen, ensuring they keep an eye on all areas of a room in an emergency. 
The KX-UT670 is equipped with a large 7-inch LCD touch screen, which allows for easy access to control phone features and installed applications. The open source-based operating system is programmable in Java, allowing for a company to utilize a variety of business-friendly applications or develop ones which are specifically designed to fit their needs. Applications can be easily loaded onto the phone using the built-in SD Memory Card Slot. Users can also take advantage of web browsing, access email directly from their phone and check daily calendar appointments with third-party applications.
Coupling with a hosted or open-source PBX allows for simple, user-friendly configuration so users can easily set-up a phone system without the cost or hassle of installation services. Two 1 Gigabit Ethernet (GbE) ports and Power over Ethernet (PoE) capability allow for simplified wiring and easy connection of a second device. Additional phone features include 3-way conference call support, phonebook, long handset cords, non-slip rubber feet, wall mounting option and a changeable angle stand. 

Pricing and Availability
The Panasonic SIP KX-UT670 Smart Desk Phone is available through authorized Panasonic resellers, please contact Key Communications for current pricing and more information.

Wednesday, June 6, 2012

Panasonic NCP1000 To The Rescue - Case Study: Holy Redeemer School

Wicked Electrical Storm Forces Emergency Upgrade of Phone System & Presents Opportunity to Add Special Security Features

When a powerful storm swept through metropolitan Washington, D.C. early last summer, an electrical strike knocked out the entire communications system at Holy Redeemer School in nearby Kensington, MD, leaving the Catholic school without telephone service. About the only good thing about the incident was that the K-8 students were on summer break and not due to return for a couple of months. Still, the school had to make a series of quick decisions about how to restore phone service.

Everyone knew it didn’t make sense to repair the aging phone system, as was evident from replacement planning begun even before disaster struck. The cabling dated back to 1950 when the school was built and was not likely to be reused. It quickly became a question of what kind of phone system to install, and, more importantly, did the school have any special communications needs that could now be addressed?

In addition to supporting 13 phones with room for future expansion, the school needed a system that could also bring significant security benefits to the table. The administrators had two capabilities in mind: 1) monitor each of the school’s main entry/exit ways from the front office and 2) remotely open each door without leaving the office.

With these criteria in mind, Panasonic’s modular and highly flexible KX-NCP1000 Network Communications Platform as the core business telephone system was recommended. In addition to accommodating near-term growth and future expansion—which as it turned out would include moving the rectory’s phone system onto the NCP platform at some point—the NCP1000 made it possible to converge disparate phone systems that had been haphazardly cobbled together over the years into a single state-of-the-art IP telephone system.  Robust electrical protection was already built in to the NCP to ensure that future thunderstorms would not put the school’s converged data and phone network at risk. Finally, the NCP1000’s modular architecture would easily accommodate the desired security features with room
to expand.

Please click HERE to read the full Case Study and details on the installation, setup and equipment.  Contact Key Communications for more information on how a Panasonic system can be custom built for your needs and specifications.

Friday, May 25, 2012

Introducing the Plantronics CS530 Wireless Headset

Simply Elegant.
Sleek design, improved performance, legendary reliability.
Plantronics consistently sets the standard in wireless headset technology.  And they've done it again with the CS530 wireless headset system. 

Replacing the popular CS70 series wireless headsets, the redesigned CS530 provides the same over-the-ear wearing style, but with a new elegant design, magnetic docking and more, all for the same price.

- Enjoy clearer desk phone communications with wideband audio quality.
- Enhance collaboration - conference in up to three additional headsets.
- Gain mobility - multitask, hands-free up to 350 feet.
- Voice-dedicated DECT technology eliminates Wi-Fi interference.
- Adaptive power system optimizes for range and talk time.
- Use with electronic hookswitch cable or handset lifter to remotely answer and end calls.

We are thrilled to see this new design from Plantronics, please contact Key Communications for more information or pricing. 

Saturday, May 12, 2012

Did You Know... Key Communications is more than just phone systems?

Did you know that your favorite telephone and voice mail system vendor does a myriad of other things too?  Key Comm has a long list of products and services we offer, and we find often that people are not aware of some of the things we do.  We are very proud of our excellent reputation and history as the premier telephone and voice mail system provider in the VT/NH area, but we offer even MORE!  Here's a rundown of the products and services available from Key Communications:

Business or residential telephone and voice mail systems 
Pretty much everyone knows about this one, communications systems are the cornerstone of Key Communications, not just a sideline.  Our staff has over 45 combined years of experience with all types of communications systems, from the small office / home office with just a few telephones and simple features, to the enterprise size systems with hundreds of telephones and advanced features, the options are endless with Key Comm's incredible lineup of products and the extensive experience we have.

Business or residential communications cabling installation, repair, troubleshooting, testing (IE: telephone, computer network, etc) 
Surprisingly, many people don't know Key Comm does communications cabling as well!  Not only do we offer full service interior telephone and computer network cabling, but we also install and maintain any low-voltage cabling such as paging systems, background music systems, surveillance camera systems, even coax cabling and audio/video systems, just to name a few.  And that's just inside the building, Key Comm also offers aerial or burial communications cabling, fiber optic, and even wireless.  Key has you covered when it comes to your communications infrastructure!

Paging, intercom and background music systems 
As mentioned above, we install and maintain the cabling for paging, intercom and background music systems, but we also design systems and supply all the best rated equipment.  Do you need background music for a waiting area for the comfort of your clients and customers?  Do you need a door intercom/doorphone and entry system for security?  Do you need a paging or intercom system to cover a large warehouse area or parking lot?  Key Comm has you covered on all of the above, and more!

Audio/Video systems and cabling installation
Do you need a video conferencing system with a large flat screen TV, or a presentation system for your training area, or even a surround sound system for your home audio/video room?  Key Communications can help you plan and implement any audio/video setup you need from the best televisions/monitors all the way to the cabling needed to connect it all and make it work.

Fiber Optic (interior and exterior),Aerial and Burial cabling installation
Key Comm doesn't just install interior communications cabling, we also offer outside plant aerial and burial cabling to link buildings and sites.  Whether you need copper phone or data, or even fiber optic cabling, Key Comm has you covered.  Sometimes wireless is not an option and you still need that physical cable in place, or the distance is too long and you require a fiber optic backbone, Key will work with you on all your cabling projects, from design to installation and beyond.

IP security/surveillance camera systems
Would you like a security system you can view from any internet browser, anywhere?  What about a surveillance system that runs on your computer network?  The Panasonic IP camera systems are all that, and more!  The IP cameras can even integrate with your telephone system and doorphone/door entry system and you can control both right from your desk phone.  The options and features are virtually endless.  Let us know what you require and we'll build the system that meets your needs.

Communications project planning services 
Have you been tasked with planning a communications or computer networking plan for your budget planning, or do you need a professional to discuss communications options with?  With over 45 combined years of experience in the telephone and computer network field, we are happy to help and give you the "inside scoop" on the best solution for you.  If it's dial tone/service provider questions or recommendations, communications system or cabling project design help or quotes, or anything else we can help you with, Key Comm is at your service.

Pretty much anything that has to do with communications! If you don't see it listed here, just ask!
Like it says above, if it isn't listed above, ask us and we can probably help.  Over the years we have custom designed notification systems for doctor's offices, manufactured custom cables for clients, worked with clients and service providers to contract telephone and data service, pre-programmed IP telephones to be direct shipped to remote employees across the country, and even outside of the country, the list goes on and on.  Rely on the successful history of Key Communications to get your project done right.

Thursday, April 26, 2012

Panasonic’s NCP: An Easy Migration

Last year I placed the Panasonic NCP 1000 online in our test bed. Timing is pretty crucial when you’re migrating a new office over to a new phone system. Having only been in our new offices a few months and just getting over construction to take on installing a new phone box wasn’t exactly an item at the top of my list. To obtain new advanced features, must we give up old must-have/iron-horse features?

I mapped out a plan to save our not-so-old phones because preserving customers’ assets isn’t something you want to ignore. Because we were using the Panasonic hybrid, I wanted to explore using SIP trunks and wanted an IP solution instead of a hardware-centric solution that our hybrid system offers (Panasonic KX-TDA100). I didn’t want to upgrade our hybrid to an IP box either. Instead, I really wanted to go through the upgrade “process” since we will eventually put some of our customers through it as well. Our cell stations were not compatible with the NCP so I replaced them with the new ones. That was the only twist in our implementation. I shoulder surfed the Hybrid configuration and setup the NCP pretty quickly. Our ACD (KX-NCV200) was reused and it was flawless, no loss of voice mail messages or any issues. In summary, Panasonic delivered an IP product that carries familiarity in the programming and user interface--meaning everything was obvious to anyone using the existing phones. Familiarity is a good thing and another line item of what not to ignore when replacing your telephony system.

We connected our fax machines and some 2500 sets to the NCP, SIP trunks, SIP conference phone, IP phones and good ol’ digital proprietary telephones (DPT). The NCP isn’t a grab-it-off-the-shelf system, and it’s not something you install without thinking because you could end up with lots of issues. I’m referring to the numbers and types of devices that the NCP will support. Panasonic has done a great job in preserving customers’ gear and traditional features. The DPTs and 2500 sets carry a weighted value and the NCP can only support so much “weight.”

Wednesday, April 11, 2012

Are landlines doomed?

AT&T sold off its Yellow Pages service on Monday, shedding yet another legacy business from its days as a landline giant.

Now that wireless represents the main revenue driver and primary focus for AT&T and Verizon, both with roots as Baby Bells -- is it time to get rid of the whole landline business altogether?
It's clear that landlines' best days are behind them. Nearly 32% of American homes are now cell phone-only households -- double the rate from 2008 and nearly triple that of 2007, according to a recent government study.
Sales are plunging. Verizon's landline revenue has fallen 19% since 2007, and AT&T's is down 16.5% over same period.
Still, it's unlikely that the nation's two biggest telecom giants will ditch their landline businesses entirely. Even as consumers' usage drops, both companies have growing cable TV and broadband Internet businesses that make use of the wireline infrastructure. Also, a large number of corporate clients rely on landline service.
Cellular communications actually are mostly transmitted over wires, with just the cell phone-to-tower communication taking place over airwaves. If either company were to sell or spin off its landline business, it would need to pay hefty licensing fees to use that infrastructure, as Sprint  and T-Mobile do today.
Landlines also make up a surprisingly large chunk of the telecom giants' sales, even as their overall volume declines. Last year, landline services accounted for 47% of AT&T's revenue and 37% of Verizon's sales.
That's not to say the telecom giants are bullish on landlines' future. Both companies are exploring the possibility of shedding much of their landline business.
AT&T CEO Randall Stephenson said last month that his company will "review its portfolio of assets," including the rural parts of its fixed line unit. Verizon already started that process by selling large chunks of its rural business in 14 states to Frontier Communications in 2010.
Analysts say AT&T will likely consider ditching its holdings in regions where it doesn't intend to deliver its U-Verse cable TV and broadband Internet service, similar to how Verizon sold off non-FiOS areas. What Verizon sold to Frontier was mostly legacy copper-based infrastructure from its 2000 merger with GTE. Its remaining landline infrastructure is now 70% FiOS-capable with fiber-optic cables.
There's one little obstacle to shedding aging landline assets: Finding someone that wants them.
"There is a serious lack of buyers on the market," says Mike McCormack, an analyst at Nomura Securities. "They don't want to take a little piece here, and a little there -- it's much easier to take a whole state."
Frontier is having a difficult time with its Verizon assets. The company's sales have fallen in each of the six quarters since the Verizon deal closed. Other potential bidders like Windstream and CenturyLink have made it clear that they have no desire to get any bigger.
The most likely scenario would be a spin-off, analysts say.
So if selling the whole business isn't an option, what can be done about the dwindling sales numbers?
Not a whole lot.
"The enterprise business is very cyclical, so if the economy turns, you'd think that would improve a bit," said Kevin Smithen, analyst at Macquarie Securities. "As for the consumer, AT&T and Verizon spend a lot of time and effort promoting U-Verse and FiOS, so they're hopeful of a changing dynamic. That's pretty much their near-term strategy."
In other words, the carriers are crossing their fingers that consumers will be lured in by triple-play deals.
But after getting rid of legacy businesses like the Yellow Pages, phone rentals, Bell Labs research and rural copper lines, AT&T and Verizon are pretty much stuck with the odds and ends that are left.

Article courtesy of CNNMoney

Thursday, March 29, 2012

MANDATORY Programming Fix for Hacking Protection on Panasonic Systems

We are posting to notify all our clients that there has been a recent increase in hacker attacks on business telephone and voice mail systems in Vermont and New Hampshire. The systems are hacked and used to make expensive telephone calls to international phone numbers or premium rate numbers at the expense of the unlucky company targeted. This type of attack is not limited to one type of system, ALL systems can be targeted, Hybrid, IP, Hosted IP, or basic PBXs, and all system manufacturers. Unfortunately, many businesses adopt the "it can't happen to me" philosophy... until it's too late.

Please go to our main site, to read the full notice and additional information on the MANDATORY security fix for hacking protection for your system.  Click on the big lock on the main page to get all the details.  Thank you.

Thursday, March 22, 2012


Panasonic, a leader in developing business communication systems, has two converged IP-PBX (Internet Protocol Private Branch Exchange) phone systems, the KX-TDE100 and the KX-TDE200. These enterprise solutions combine both VoIP and traditional telephone communications, provide flexible phone options, easy and seamless integration and remote support capability. For companies that have not yet completely transitioned to internet-based calling and still desire landline connection, they have the best of both worlds, with the flexibility to eventually connect to an existing broadband and enterprise PBX systems. The additional release of Panasonic’s new KX-TD7695, KX-TD7696 and KXTD7685 1.9 GHz multi-cell wireless telephones lets business users enjoy the benefits of the TDE systems even while away from their desks, thanks to a wireless system that keeps users connected across an entire network.

“The KX-TDE PBX systems provide a cost-efficient, streamlined solution for businesses needing versatile telephone needs,” said Larry White, National Marketing Manager, Communication Systems Group, Panasonic Consumer Electronics Company. “The converged architecture of this technology enables multiple communication choices, all of which can be managed from a single point – the ideal business solution for a company with offices in multiple locations. We’ve designed our TDE systems to include backward compatibility, which means that they can be tailored to a customer’s existing infrastructure and upgraded as the customer requires, without the installation of an entire new system.”

More flexible and intuitive than ever, the KX-TDE can be configured as a pure IP system, as a traditional phone, or both, allowing customers to deploy the communications solutions at their own pace. The KX-TDE is available in two sizes, enabling users to select a system that best fits their  needs and budgets. The KX-TDE100 has a maximum capacity of 128 extensions, while the KXTDE200 has a maximum of 256 extensions. Both systems are TDA-based, which enables an easy and affordable upgrade from their conventional legacy TDA system simply by installing Panasonic’s TDE IP Main Processor Card into the user’s existing unit. In addition, using the KXTDE systems, enterprise users will share one voice mail system and inter-office phone extensions at different locations can have a unified number plan for easy interoffice communications.

Three feature-rich system IP telephones are available with the KX-TDE PBX systems: the KXNT366, KX-NT346 and KX-NT343, as well as the KXDT300 series Digital system telephones. All three are Bluetooth® compatible using the optional KXT307 module. They also feature backlit displays, speakerphone, two Ethernet ports and Power over Ethernet (PoE) capabilities. In addition, the KX-NT366 has a self-labeling, central-office programmable keys that support up to 48 different functions.

The KX-TD7695, KX-TD7696, and KX-TD7685 1.9 GHz multi-cell wireless phones feature light, portable handsets equipped with almost all of the features of the wired system telephone. In the event that a user must travel away from his or her desk, the wireless phones enable them to continue current conversations anywhere within a wireless coverage area created by cell stations throughout a premise location. Therefore, regardless where users go throughout the premise coverage area, they stay connected as the wireless connection seamlessly moves with them from cell station to cell station.

The KX-TDE100 and 200 converged IP-PBX systems are available through Panasonic TDE trained and certified dealers only. For more information contact Key Communications.

Wednesday, March 14, 2012

Panasonic Receives 2011 Internet Telephony Product of the Year Award

New Panasonic KX-UT670 Smart Desk Phone Recognized for Innovation

Panasonic System Communications Company of North America, the leader in small business phone systems*, announced today that TMC, a global, integrated media company, has named Panasonic’s  KX-UT670 Smart Desk SIP phone as a recipient of the 2011 INTERNET TELEPHONY Product of the Year Award. 

“We are honored to receive the 2011 Internet Telephony Product of the Year Award for the KX-UT670,” said Bill Savino, Marketing Manager for business communication solutions at Panasonic System Communications Company of North America. “This is Panasonic’s first SIP desk phone to be based on an open source-based operating system.  The KX-UT670 allows for integrated solutions to be developed for business communications and operations which are flexible, reliable and cost-effective.”

The KX-UT670 is equipped with a large 7-inch LCD touchscreen, which allows for easy access to and control of phone features and installed applications.  Through the use of the phone’s high-quality video (H.264/720P) viewer and up to 16 integrated Panasonic Network Security Cameras, managers in retail environments can discreetly monitor a store with their desk phone from a back office or even from home.  Similarly, in the education field, school faculty or authorities can monitor potential emergency situations in classrooms from a secure area by viewing live video on the phone from Panasonic’s PTZ (pan, tilt, zoom) network video cameras. 

The KX-UT670’s Linux-based open source operating system is programmable, allowing for a company to utilize a variety of business-friendly smart phone applications or design new ones which are specific to their needs for business, facility and communication management.   In the healthcare field for example, a user can develop applications to enhance business such as nurse call systems.  In the hospitality industry room service can be simplified by enabling a guest to use the touchscreen to order.  Additionally, applications can be developed for office facility control, allowing a user the ability to regulate temperature, open or close blinds and unlock doors remotely.  

“I am happy to grant Panasonic a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that KX-UT670 SIP Phone displays quality and innovation plus provides real solutions in the marketplace,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the entire team at Panasonic for their commitment to advancing IP communication technologies.”

2011 Product of the Year winners are published in the January/February 2012 issue of INTERNET TELEPHONY magazine. INTERNET TELEPHONY has been the authority in IP communication since 1998.

Wednesday, March 7, 2012

NEW Panasonic SIP Phones!

The Panasonic SIP Phone UT Series
The new UT Series combines state-of-the-art telephony architecture with business-friendly features. Choose from entry-level models with large, clear LCDs and conferencing capability to executive desk terminals with 6-line displays and wireless headset compatibility. Designed to yield low total cost of ownership, UT Series phones are PoE enabled and include extra data ports so there’s less wiring expense. An energy-saving Eco Mode feature lets you reduce power consumption while a powerful two-year limited warranty protects your investment well into the life of the phone.

The KXUT113 and KXUT123 are the basic SIP phones, they both feature a 3-line LCD display, 28 keys, and PoE sopport.  The KXUT113 differs by having one LAN port (the KXUT123 has two LAN ports), and the KXUT113 does not have a backlit LCD screen.

The KXUT133 is the standard SIP phone, it features a 3-line backlit LCD display, 52 keys with 24 programmable keys, two LAN ports and PoE support. 

The KXUT136 is the standard SIP phone, it features a 6-line backlit LCD display, 52 keys with 24 programmable keys, two LAN ports and PoE support. 

Contact Key Communications today for more information on these incredible SIP phones from Panasonic and how they can work for you!

Wednesday, February 29, 2012

FairPoint comes closer to getting retail regulatory relief in N.H.

FairPoint and rival Comcast's dream of having a less restrictive regulatory structure in New Hampshire is nearing reality, as Senate Bill 48 (SB 48) passed the state Senate. However, it now has pass muster with the state's House of Representatives.

If SB 48 does not get approved, the House has proposed another bill that would enable the telco to get alternative regulation, something that has been proposed in Vermont. The Vermont PUC devised a four-year regulatory plan approved by the Vermont PUC allows the telco to offer competitive pricing while maintaining pricing on basic PSTN service.

SB 48 and the "deregulation light" option are both being evaluated by the House Science, Technology and Energy Committee, which is led by chairman Rep. James Garrity, R-Atkinson.

"I've read SB 48, and I like it. It's not 100 percent of what we want--it's well over 90 percent," Garrity said in a New Hampshire Business Review article, adding that he still needs to see what happens at a public hearing to be held in mid-March.

Among the many elements proposed in SB 48 is that the telco would not have conduct the same amount of regulatory reporting, pay penalties for service issues, get approval for rates (there are still rate increase caps), nor need PUC oversight on anything besides PSTN services. In addition, the bill would overturn a PUC decision to regulate Comcast's phone service.

Patrick C. McHugh, FairPoint's new New Hampshire president, told NHBR that SB 48 would "allow us to be quick on our feet, in the sense that new products can get speed to market. It will be a benefit for the state because it furthers competition, and competition is good."

Arguing that there's a lot of competition in New Hampshire's telecom market, FairPoint believes that deregulation would help level the playing field to fight the growing base of CLECs and cable competition.

Article courtesy of FierceTelecom.
For more:
- New Hampshire Business Review has this article

Thursday, February 23, 2012

Panasonic HD Video Communications System

Take your meetings to the next level with an HD Visual Communications system from Panasonic.

Real-time collaboration in stunning HD - A Panasonic HDVC system lets you simulate and reap the benefits of face-to-face interaction without the exorbitant costs and carbon footprint associated with business travel.
With HDVC you can closely inspect a CAD drawing of a newly milled machine part by your factory,  observe delicate vascular surgery from across the country, or train your global sales force just as if you were physically present.  You'll experience crystal-clear HD video combined with full-duplex sound that lets you capture the nuances of facial expression, tone of voice and body language, crucial towards developing a level of trust and rapport otherwise afforded only by a meeting in person.  Some features include:
Computer/Sub Camera Connection - Connect a PC or sub camera and show the other party your computer screen or second camera images.  Perfect for adding slideshows, movies or other images to the meeting.
Interoperability - Designed for maximum flexibility, Panasonic HDVC can be integrated  into an existing video conferencing environment.
Easy Connection and Operation - With Panasonic HDVC you can one-touch connect with the desired party using the remote control or address book.  You can also make two-point or multi-point calls via a company's SIP server.  These calls can either be point-to-point or multipoint when you utilize the internal bridging functionality.  Switch the outgoing video to a sub camera feed or a presentation on a PC with a single remote click.
Split Screen Capability - In a call, all sides can see all other parties and the data being shared at the same time.
Pan, Tilt, Zoom Camera Control - Using the HDVC remote control, you can pan, tilt or zoom both local and remote cameras.
360 Degree HD Audio - 360 degree full-duplex audio combined with our echo-cancellation feature ensures clear voices and lets parties on both sides of the conference talk at once, just as you would in a face to face meeting.
Stable Connection/Low Bandwidth Support - Our unique A/V QoS technology helps prevent image and sound disruptions on both intranet and internet connections with only 1.5Mbps required for Full HD audio and video transmission.
1080i FUll HD Video - As a premier developer of HD video technologies, Panasonic delivers a dazzling level of realism that bridges oceans by seamlessly bringing your clients and associates together in the same room.

Industry Applications:
Human Resources - Rein in recruitment costs while still reaping the benefits of crucial face to face interviews.  HDVC delivers all the benefits of a meeting in person, facial expressions, body language, demeanor and other nuances are conveyed, but without the time and cost associated with travel.  This not only allows the applicant pool to be widened, but also shortens the hiring timeline.
Training - Corporate training sessions no longer have to entail flying in personnel from far-flung regional offices.  Sales managers and other professionals can conduct detailed training sessions with satellite offices.  New employee orientations can be conducted remotely without sacrificing the robust, personal interaction necessary for an effective meeting.  Onerous travel expenses are rerouted to the bottom line while wasted travel time is eliminated.
Education - Experts and prominent lecturers who would otherwise be unavailable due to time and travel constraints can now be brought to the "virtual classroom".  Students at satellite college campuses can attend lectures by top professors stationed at the main campus.  Notes on a blackboard and other visual aids are seen clearly, while crisp HD audio ensures no question goes unheard.
Manufacturing - Engineers who would otherwise travel to factories to inspect machinery or collaborate on new product designs can now get a detailed look at blueprints or finely-machined parts, demonstrate assembly methods or conduct quality control seminars without leaving the home office.
Medical - Students can participate in interactive training sessions with experts a continent away.  360 degree full-duplex audio means participants on both sides of the conference are clearly heard.  Physicians can consult with one another in real time across continents and provide diagnostic assistance by getting a detailed look at x-rays, charts or patients themselves, saving time and money.

Contact Key Communications to see how HD Video Communications can help you!

Wednesday, February 8, 2012

Are You Frustrated with the Cell "Dead Zones"?

We have all had it happen, having a normal conversation on your cell phone in the car, in the office, or even at home, and the dreaded crackling and dropouts start.  All of a sudden you are only hearing every third word that is being said, and eventually, *poof* the call is gone.  Then you have to wait to get a solid signal again to call your party back, only to lose them again, and again, and again.  Or maybe you are one of the unlucky ones that doesn't even get signal where you live or work, as is all too common here in Northern New England. 

Key Communications has a solution!  We are an authorized dealer and professional installer for the Wi-Ex zBoost line of cell signal boosters for home, industrial/commercial, and even for your car. The award-winning zBoost® line of cell phone signal boosters enhance the performance of your Cell Phone, Smart Phone, such as, iPhone, Blackberry and Android, and even your Wireless Data Card. zBoost not only increases signal for voice transmission, it also increases signal and speed of aircards, EDGE and 3G technology.

zBoost provides solutions for the 65% of cell phone owners experiencing problems with their cell phone service, including dropped calls, poor signal reception or dead zones. There are several obstacles that can contribute to the poor reception you receive indoors:
  • Location of the cell phone tower in relation to you
  • Obstructions caused by buildings, terrain and trees
zBoost improves cell phone signal by capturing and enhancing outside signal, then bringing it indoors.

Contact Key Communications today for more information on how zBoost can increase productivity and reduce frustration with your cell or smartphone service.

Tuesday, January 31, 2012

Hybrid, Converged, Pure IP, Hosted.... What does it all mean?

Just like any technological field, the telephone and voice mail world sometimes seems like it has it's own language.  When you start shopping for a system you are bombarded with terms like hybrid, hosted PBX, converged and pure IP, it can get confusing very quickly.  This article will shed some light on the differences of each system option and what they all mean. 

Let's start with Hybrid Telephone and Voice Mail Systems.  This is pretty much exactly what it sounds like, a hybrid blending of digital and analog technologies all in one system.  You can use digital system telephones with all the features and capabilities, LCD screens, and pre-programmed buttons, or you can use standard single line analog telephones on the system.  The same applies for the incoming telephone lines, you have the option of using standard analog (POTS) copper lines or digital offerings like PRI or VOIP lines.  The hybrid systems are slowly being phased out and being replaced by converged and pure IP systems, but they are still out there so we wanted to make sure they were on the list!

Next we have Converged Telephone and Voice Mail Systems.  Wikipedia defines technological convergence as "the tendency for different technological systems to evolve towards performing similar tasks. Convergence can refer to previously separate technologies such as voice (and telephony features), data (and productivity applications), and video that now share resources and interact with each other synergistically".  Ummm... what?  In plain English, Converged communications systems not only allow you to combine the digital, analog and VOIP technologies like the Hybrid systems above, they add in integration to your computers and programs allowing features like dialing your phone from your contacts database, among many others.  They also allow integration with video conferencing systems and other video applications such as IP security cameras.  Converged systems allow the integration of all the most commonly used business technologies and applications, phone, computer and video, into one seamless system.

One of the newest options for communications systems is a Hosted Telephone and Voice Mail System.  These systems are occasionally referred to as Virtual PBX, but basically all it means is the service provider "hosts" the phone system equipment in a remote datacenter, not at your site.  So you have no physical telephone system equipment at your site other than the telephone sets, which are generally single line phones, IP phones, or SIP phones.  The things to watch with a hosted system are making sure you are getting the features and capabilities you want and need, and the overall cost versus a physical, on-site telephone system.  In most cases, hosted telephone systems are a monthly fee from your service provider and you are renting the equipment, so at the end of your contract, you have no system and no phones.  Hosted systems can be a very good solution for some homes and businesses, just make sure you are comparing apples to apples and oranges to oranges when considering a hosted vs physical, on-site telephone system.

Last but not least, we have the Pure IP Telephone and Voice Mail Systems.  Pure IP systems are based on the Converged systems, but with significant differences to it's form factor (the physical size and shape of the system).  These systems are generally a 19" rackmount system with a pre-installed Main Processing Card that has the option for IP trunk ports (incoming telephone lines) and/or IP extension ports (telephone sets), and which runs desktop productivity software and simple voice mail . Thus, a complete IP system (including voicemail and CTI) can be configured using only the Main Processing card and optional VoIP DSP cards – no external components are needed.  Out of the box, the system is set for a Pure IP deployment, but it also can be configured to support analog or digital system phones as well as analog/digital telephone lines with additional equipment.

Hopefully this has shed some light on the differences between the communications system options available today.  It can be very confusing, but working with a trained and knowledgeable telephone vendor like Key Communications can take the guesswork out of your next communications system purchase.  Contact us today to review your options or schedule a system demo.  Let Key Communications take the mystery out of shopping for your next system.

Thursday, January 19, 2012

Panasonic Launches Smart Desk Phone, A Game Changing Business Communication Solution

New SIP Telephone Features Interactive Touchscreen and Open Source Technology to Enhance Business Operations

Panasonic System Communications Company of North America, the leader in small business phone systems, today announced the introduction of the KX-UT670 Smart Desk Phone, expanding the company’s current lineup of SIP UT Series telephones.  This new offering is Panasonic’s first SIP open source-based operating system desk phone and allows for integrated solutions to be developed for business communications and operations.   

“As a trusted name in consumer electronics, and a leader in the business telephone market, Panasonic is committed to offering innovative telephony solutions to enhance business productivity,” said Bill Savino, Marketing Manager for business communication solutions at Panasonic System Communications Company of North America.  “By incorporating open source technology in the new KX-UT670 SIP phone, we are pushing the boundaries of the future of business communications while still offering business owners reliable, flexible and cost-effective solutions that they have come to know from Panasonic.  Additionally, we are opening up a new door for application developers to move into a growing industry segment and effectively enhance business communications.”

The KX-UT670 offers users a communication solution and business tool that can enhance operations in fields such as retail, education, healthcare and hospitality.  Through the use of the high-quality video (H.264/720P) viewer and up to 16 integrated Panasonic Network Security Cameras, managers in retail environments can discreetly monitor a store with their desk phone from a back office or even from home.  Users can choose a specific camera feed to view or opt for all feeds to run sequentially on the LCD screen. Similarly, school faculty and authorities can monitor potential emergency situations in classrooms from a secure area by viewing live video on the phone from Panasonic’s PTZ network video cameras.  Users can control integrated camera’s pan, tilt and zoom functions directly from the phone’s screen, ensuring they keep an eye on all areas of a room in an emergency. 

In the healthcare and hospitality fields, the KX-UT670 phone gives users the opportunity to develop applications to enhance business operations and could include applications such as nurse call systems and easy ordering from a touchscreen for room service. 

The KX-UT670 is equipped with a large 7-inch LCD touchscreen, which allows for easy access to control phone features and installed applications. The open source-based operating system is programmable in Java, one of the most popular programming languages, allowing for a company to utilize a variety of business-friendly applications or develop ones which are specifically designed to fit their needs.  Applications can be easily loaded onto the phone using the built-in SD Memory Card Slot.  Users can also take advantage of web browsing, access email directly from their phone and check daily calendar appointments.

Coupling with a hosted or open-source PBX allows for simple, user-friendly configuration so users can easily set-up a phone system without the cost or hassle of installation services.  Two 1 Gigabit Ethernet (GbE) ports and Power over Ethernet (PoE) capability allow for simplified wiring and easy connection of a second device.  Additional phone features include 3-way conference call support, phonebook, long handset cords, non-slip rubber feet, wall mounting option and a changeable angle stand. 

The Panasonic SIP KX-UT670 Smart Desk Phone, available in January 2011, will be showcased at 2012 International CES at the Panasonic booth.  Contact Key Communications for more information on this amazing phone!

Wednesday, January 11, 2012

Panasonic Helps Non-Profits Cut Costs During Tough Economic Times

Panasonic offers affordable flexible communication solutions and financing options to aid non-profits

Like businesses nationwide, non-profit organizations have suffered in the financial crisis, forcing cuts on already stretched budgets. The impact of these budget cuts often seeps into decisions on much-needed office equipment, like new computer technology and telecommunication systems.  Panasonic System Networks Company of America, the leader in small business telephone systems, with Key Communications, are now offering flexible, affordable solutions that empower nonprofit, 501(c)(3) organizations, and help to reduce communication costs.

Offering bundled communication solutions for different sized installations, Panasonic provides non-profit organizations the updated equipment that they require in order to provide flexible communication solutions, while streamlining system needs to reduce monthly costs. As part of a commitment to help non-profits succeed, Panasonic is offering non-profit organizations savings up to 45% on bundled solutions and a 7-Year Extended Service Plan/Program through Marlin Leasing.

“This volatile economy has impacted businesses across all industries, but the non-profit organizations have really felt the effects. We realize affordability is critical, especially for non-profits, so we created exclusive financing options that will help make our solutions more affordable,” said Bill Taylor, President, Panasonic System Networks Company of America. “Several non-profits are already taking advantage of our great financing program to get the best technology and most cost-effective, flexible communications solutions on the market.”

Panasonic provides a variety of business communications system configurations and versatile connection options, from traditional telephony to advanced IP phones, to fit any non-profit organizational need, no matter how basic or complex. Flexible networking options allow off-site employees and volunteers to stay connected to the office or allow multiple locations to utilize a centralized telephony system. Additionally, key phone features like Auto Attendant, Call Routing and DECT Wireless Handsets provide tightly staffed operations with the ability to operate more efficiently.

Panasonic recently worked with the Los Angeles Arboretum Foundation to solve communications challenges at the Los Angeles County Arboretum & Botanic Garden in Arcadia, California, which is governed through a private/public collaboration between the Foundation and the County of Los Angeles through the Parks and Recreation Department. With a new responsibility of maintaining the facility’s data and phone infrastructure, which was previously supported by the county, the Foundation decided to upgrade the existing telecommunications system to one that was current, easy-to-use, flexible and would offer cost-savings. After an extensive search for a new phone system, Panasonic’s phone systems surfaced as the Foundation’s top choice. The Foundation hired a Certified Panasonic Dealer to install the Panasonic KX-TDE200 system, a converged IP-PBX system that supports up to 256 total extensions and 128 CO lines, and the KX-TVA200 voice processing system with 12 ports. The resulting communications solution provided the Los Angeles County Arboretum & Botanic Garden with significant savings on monthly communication operation costs, allowing them to allocate those funds for other areas of its operations that needed help.

Panasonic is currently offering the following business communications solutions to qualified non-profit organizations:
KX-TDA50G Hybrid IP-PBX System
KX-TDE100/200/600 Converged IP-PBX Systems
KX-NCP500/1000 IP Communication Systems
KX-TVA Voice Processing Systems
High Definition Visual Communications (HDVC)
CTI/Applications Software

To read the full case study on The Los Angeles Arboretum Foundation, please click here.

For more detail on Panasonic’s Finance Solutions program, please contact Key Communications.