Thursday, October 20, 2011

Panasonic Communications Assistant 3.0 Empowers Businesses To Stay In Touch While On The Go

Panasonic, a leader in business telephone systems, announced today that it has enhanced its state-of-the-art Communications Assistant (CA) productivity software suite. CA is a PC-based software application suite that allows the business user to manage their telephony needs from a desktop or laptop, with different levels of functionality available to suit a variety of business situations:

  • CA Basic Express – Users can visually manage all of their individual communication needs from a PC
  • CA Pro – Builds on CA Basic Express by enabling voice mail control from anywhere in the world and adds presence and chat/IM functionality to assess coworker availability at a glance
  • CA Supervisor – Allows supervisors to visually manage all of their employees’ call activities
  • VM Assistant – This module allows users to check voicemail messages from a PC, forward them via email as .wav attachments, and perform many other voicemail management functions (requires optional KX-TVA voice messaging solution)
  • CA Operator Console –Simultaneously manages and redirects multiple calls with such features as drag-and-drop call transfer—ideal for the busy receptionist, customer service desk or support desk
“More and more businesses have been moving away from the traditional static desktop workplace in favor of a more mobile one,” said Bill Savino, marketing manager for business telephone systems at Panasonic System Networks Company of America. “In this new dynamic work environment, it’s essential for people to be able to easily manage their communications anytime, anywhere, which includes from their computers. Panasonic’s Communication Assistant is designed to offer businesses another way to stay in touch with and manage interactions with colleagues, customers, and suppliers—wherever they may be.”

CA 3.0 features point-and-click call control; instant messaging (chat); visual voice messaging; Microsoft® Outlook® integration; door telephone and sensor control; IP camera integration and control; call history, calls made/missed, and supervisor group call monitoring and management. The system also supports two types of deployments: computer telephony integration (CTI) without a server for small-to-medium-sized businesses and CTI server-based systems that can support up to four separate locations. Some of the new features available with version 3.0 include “drag and drop” on-screen icons so callers can visually manage teleconference locations; remote location call monitoring; busy signal override, and detailed status reporting.

Communications Assistant productivity software supports the Panasonic KX-NCP and KX-TDE business telephone systems. For more information on Panasonic Communications Assistant and Panasonic business telephone systems, please visit